Basic Refund Policy ?
There are two types of items, and all two have slightly different Refund Policies:
Retail Items: These have a full 60-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
Shirts: These have a full 30-day refund guarantee. If item is defective, we will replace it at no cost to you. You CANNOT return shirts unless they are defective. For size exchanges please read below.
How do I exchange a shirt for a different size?
If your shirt doesn't fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:
ATTENTION: EXCHANGES - SIZE
2376 Cerullo Road, Owenton, Kentucky 40359, USA
Make sure to include details on the correct size nedded send back.
You have 30 days to exchange your item
Please note: Customer pays return shipping on exchanges. If you have a question about your return, contact us at firstname.lastname@example.org
What do I do if I received the wrong shirt or my shirt is defective?
If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped and delivered. All shirts ship from our US or UK print facility and travel via UPS to your address, tracking numbers available.
For non-apparel items delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and speciality items to our customers. These items ship via USPS and alla have tracking numbers. Below are the average shipping times:
United States, Canada: 15 - 20 Business Days
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 20 - 30 Business Days
Rest of the World: 30 - 40 Business Days
If you still not sure just email us. We are happy to help you.
I ordered 2+ items, but only received one... Where is my order?
Since we print on demand and we have a large assortment of products not stocked in house, when your order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic. If you don't receive all of your items at once... they are on the way.
STILL HAVE QUESTIONS?
Sure, no problems! Just email us at firstname.lastname@example.org we'll get back to you right away.